Frequently Asked Questions
Everything you need to know about your Sony World experience.
Are all products sold on Sony World genuine and authentic?
Yes, we are an authorized retailer. All products sold on Sony World are 100% genuine, original items sourced directly from Sony, complete with official manufacturer warranties.
What is your shipping policy for high-value electronics?
We offer insured express shipping on all orders. High-value items like Bravia TVs and Alpha cameras are shipped via premium carriers with signature-on-delivery requirements to ensure safe arrival.
How do I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal where you can monitor your shipment in real-time.
What is your return policy for open-box items?
We offer a 14-day return period. For electronics, items must be returned in their original packaging with all accessories and manuals. A restocking fee may apply if the factory seal is broken.
Do you offer technical support for Sony products?
Absolutely. Our expert team is available via live chat and email to assist with initial setup, firmware updates, and troubleshooting for your Sony devices.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options like Klarna and Affirm for eligible purchases.